Shipping and Delivery Information

This document sets out the shipping policy that applies to customers that make a purchase at www.carmzcollection.co.za. If you have any questions, please contact Carmen McKinley on 083 654 9858 or info@carmzcollection.co.za

Courier Options and Delivery Costs

We offer the following shipping options - you will be asked to select a shipping method at checkout.

1. Collection:
    Price: Free
    Lead time: 3 – 5 business days. You will be notified via email once your order is ready for collection

2. Courier:
    Price: R150
    Lead time: 3 – 5 business days. You will be notified via email once your order has been shipped.

Order Processing Time

1. Collection:
    All orders placed and paid for from a Wednesday after 12:00pm to Sunday 12:00pm will be ready for collection in Parklands, Cape Town by the following Friday.
    All Orders placed and paid for from Sunday 12:00pm to Wednesday 12:00pm will be ready for collection in Parklands, Cape Town by the following Monday.

2. Courier:
    Available Nationwide
    Orders will be dispatched within 5 business days from date of payment of order.

Delivery Address and P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges:
Please refer to our returns and refunds policy